COMPLAINTS

If you have a complaint. Don't get het up. Take your shoes off, rest your tired feeties, sit down quietly and write to us. If your complaint is justified, we will take up the fight. Read through our most recent complaints below and if you have anything to add just write it down and email us on "get a load off your feet" click pic email

BAD SERVICE AND COMPLAINTS.

Complaint emails will be edited. All emails must be accompanied by names and addresses. Names will be published unless we are asked to withhold.

BAD SERVICE FROM ELECTRICAL SERVICES.

I recently needed an electrician. Phoned Emergency Electrical Services at 011 434 1724. My problem was the electric gate. Electrician came and I discussed other problems and he will fax a quote. This was Friday. Monday I phoned to ask about the fax. The lady said the Electrician was upset with her because she didn't mention the callout was for a quote and I must pay the R395-00. I said no ways will I pay why didn't he discussed it with us on the premisis. So her answer was "then get fucked" and she put the phone down. I was stunned. I phoned again and upon answering she shouted "go fuck yourself" and put the phone down. I realised she can detect incomming calls and hid my identity and phoned again. After she realised it was me again she said "please phone somebody else and don't phone here again.I asked to speak to her supervisor and she said she is the owner and refuse to give her name. I phoned another number 011 640 4750 and asked for the fax number. I was given a Pretoria fax number, which in my shocked state I lost between the phone and the computer. Needless to say they are not registered with the Electrical Contractors association. I use to be a retailer and could not imagine myself telling a person nevermind a customer that.

Well I feel better now. Thank you!

Rene' Bagley

Dear Rene' We have spoken with the Company, initially to a Sonia who preferred not to give us the company email address and referred us to her superior, Mr.Peter Hogan. One of our investigators called Mr.Hogan on his cell phone. A most amiable and helpful man, I must say.
He was appraised of your complaint and could not believe that any member of his staff would speak with you in the manner described. He wanted a copy of your email, which has been sent, so that he can respond properly. We await this reply.

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RIVONIA MOTORS.

I took my car to Rivonia Motors to have my clutch cable replaced after it snapped. That is where it all started. Since i got my car back that day everything went wrong. I asked them to service it for me and they came back to me and siad the they needed to refurbish the carborator, replace the front and back brakes, skim the rear brake drums and so on. After i got it back my car was fine for 2 weeks. Then it felt like there was a fuel starvation or it was sucking air. I took it back there 5 days in a row and everyday they had some other excuse, but never fixed it.
Infact, my car's engine is so badly damaged now that i don't want to drive it! I have never in my life heard so many lies from one person. If you need a service, please don't take it to RIVONIA MOTORS!!
Lezanne.
Rivonia
WE ARE TRYING TO CONTACT THEM LEANNE TO GET THEIR SIDE OF THE STORY.

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CATER MART - BAD SERVICE.

We recently opened a coffee shop in Deneysville and went to Catermart in Sandton to buy a cake display fridge. We were shown one by the Salesman Shabeer who said that the fridge had two faults, 1) the turntable motor was missing and 2) the door was not sealing proper. We then gave him two weeks to repair the faults. On our 2nd visit the faults were still not repaired, as we were in a hurry for the fridge we told him that the turntable motor was not important but that the door had to seal proper and the fridge must be in a working condition. He assured us that the fridge will be in a fully working condition and will be delivered to us on a Wednesday. We then paid cash for the fridge.On the Wednesday there was no delivery. When we called, they said that they had a problem with their transport and they will send it on Thursday. We were agitated as we had a function on and had ordered 6 cakes for this function, which had to be put into this fridge. On arrival we noted that the door had not been repaired correctly we immediately called Cater mart and were assured that they would send a technician. On our return to the coffee shop the next day it was noted that the temp on the fridge was on 22 and the cakes had spoiled. We made numerous calls to Cater mart, which they did not return.We visited them on Monday, and spoke to the director David Rosen who assured us that they would send a technician to fix the fridge on Wednesday. Mr David Rosen the Director of Catermart assured us that if the fridge could not be repaired, then Catermart would collect the fridge on Thursday and he will not only refund the money paid for the fridge but also reimburse the money for the loss on the cakes, this has not materialised and now David Rosen refuses to take our calls.
We got a call from Allan (Salesman) who said that we must bring the fridge in - if we had transport this would not be a problem even though this was not agreed, but as we do not have an LDV to transport the fridge this is impossible.Further, at the meeting on Monday, the Catermart salesman said that their technician was unable to repair the fridge, if the technician was unable to repair, why did they deliver the fridge to us.I am a German, a foreigner in your country and do not know my consumer rights, is this the way all consumers are treated, you are requested to pay in advance and when here is a problem you get no assistance from the suppliers.DIETER.

DIETER, HAS SINCE WRITTEN SAYING THAT THE COMPANY DID HELP THEM BECAUSE OF THE COMPLAINTS.

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Spur International Airport.DONT GO THERE,

Francois v Jaarsveld writes:-

Why MC do not tell the truth I don't know. That Spur really sucks. I've

been there at least 2 times in the past 3 months for lunches or breakfast

and woooow man, you will go far to find a place with worst service than

that. It is just for the view I go there, nothing else.

OUR REPLY.

Dear Francois, Thank you for writing to us. We will print this and we will write to the Spur head office.

We agree with you. Regards, RESTAURANT REVIEWS.

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CAPE TOWN AIRPORT.

It is to me a travesty of justice that you have to pay R9:00 for the first hour just for a parking at the airport. What are we paying this money for? There is no covered parking and surely there cannot be much maintenance. Often there are limited spaces available and you have to walk long distances to get to the terminal building. I think that because they have a total monopoly and a captive market they can very well charge what they please and are just minting money. It’s a gold mine for them and we have to suffer. Hendrik Botha Manenberg. ED – we know the problem but until SA consumers can stand together as they do in other countries to force change, nothing will ever happen. We are happy to start a petition against these parking charges but will obviously need people to fill it out.

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Dear PS,

I enjoy your web site and think you are moving to a good space. But on your restaurant review page, it is a little hard to navigate and suggest that to make things easier if you lump the franchise restaurants together and move towards a better rating system – single out and show places that are bombs and must be avoided and places that are highly recommended. Also, you need to try and establish why each Spur is so different. There is absolutely no consistency .At Canal Walk its as if they are doing you a favour by being open and their Milnerton shop has terrible service. At the Waterfront they are as inconsistent as can be and in Tableview on never knows what to expect. The salads are so varied from shop to shop that one never knows what is going to be found and it seems that especially in Milnerton, there is a shortage of potatoes. It seems that the top brass of Spur do not know what is happening in their shops and perhaps they should carry out snap inspections. Regards, Craig Pedersen.

ED- Thanks Craig. We will be using your suggestions on Reviews. We have had numerous complaints about the Spurs and will be sending them a letter. Suggest in future you go to the City or Bellville Spur. ED

THE SPURS.

I am writing to complain about the shocking service at some of the Spur steak houses. When I went to Canal Walk during Easter, my husband and I needed to stop for lunch and tried the Spur. There was a long queue which I understand but when we got to their front gate a young lady asked me how many of us there were (as if it was impossible for her to make it out) and then told us to go to a table on the right. We had to find our own way there and after waiting 10 minutes we had to ask to be served. It took another 35 minutes to be served and the food was well below par. There were hardly any chips on my plate and there were very few salads. We have found that the standard of food and service at the Spur all round is dropping and I think they should get involved in the professional training of their staff. Sandra K Goodwood. ED Yes indeed Sandra we agree and we will be querying these problems with Spur head office. Lets see if they reply.

ITS FEBRUARY 2004 AND WE HAVE HAD NO REPLY.

TV LICENCES

South Africa we love you....

Just the other day I got fined R 1,000 by the TV licence inspector for not having a TV license. Then I heard about this other guy who got out on bail for R 500 after being arrested for murder!

Moral of the story:

If you do not have a TV licence, and the inspector comes round, KILL him!

You can save R 500!

PLEASE EMAIL US WITH YOUR COMPLAINTS. Get a load off your feet.

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